We ensure proper packing to avoid any damages and dispatch through our trusted logistics partners/methods. In the rare event of damages during transportation, a return can be initiated by the customer within 48 hrs of the delivery acceptance.
The customer must notify ESVEE at hello@esveeatelier.com, with proof of damage within 24 hours.
The item must be returned safely to our atelier in Hyderabad. A return pick-up will be arranged by ESVEE.
Products must be unused, in original packaging, with all tags and accessories intact.
Re-scheduling charges are applicable are applicable for failed scheduled return pick-ups.
Upon receiving the product, the damage is inspected and assessed, and the client shall be notified on a viable solution and timelines Via email.
